Entry Level Helpdesk Support Executive

Employer: FACT Nepal Pvt Ltd

Job Type: Full Time

Location: Kathmandu, Nepal

VACANCY ANNOUNCEMENT

Company: FACT Nepal Pvt Ltd

Position: Entry Level Helpdesk Support Executive

About FACT Software

For over 30 years, FACT Software has helped companies worldwide become more efficient, more productive, and hence more profitable. FACT ERP.NG  has helped more than 100,000 companies reduce duplication, processes transactions in real-time and update reports instantaneously helping management to respond quickly and confidently in a rapidly changing business environment.

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients, while learning about the entire post-sales process along the way. 

Your key responsibilities

• Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
• System Setup, Configuration & Implementation
• End-User Training & Post Implementation Support

Basic Requirements

• Fluency in English and Nepali (spoken & written)
• Excellent communications skills and good at managing clients
• Independent, proactive and results-driven approach
• High degree of competency with computer systems and software
• Bachelor’s Degree
• Having own transportation for client visits

Nice to Have Requirements 

• Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
• Knowledge of Microsoft SQL

Benefits

• Fuel expenses
• Gratuity, Provident Fund (PF) & Social Security Fund (SSF) 
• Management team that supports your growth and learning

from Job Vacancy in NepalJob Vacancy in Nepal